ITIL Service Capability Service Offerings and Agreements. With the help of this course you can 2 practice exams – ITIL Service Capability Service Offerings and Agreements ITILSC-SOA.
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The Service Offerings and Agreements (SOA) module is one of the certifications in the ITIL® Service Capability work stream. The module focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.
The exam format is as follows:
Multiple choice examination questions
Eight questions per paper
28 marks required to pass (out of 40 available) – 70%
90 minutes’ duration