Salesforce Certification: Service Cloud Rapid Exam Prep. With the help of this course you can 40 challenging, realistic practice questions with video explanations for the Service Cloud Consultant Certification.
This course was created by Bobby Buntin. It was rated 4.8 out of 5 by approx 12979 ratings. There are approx 87347 users enrolled with this course, so don’t wait to download yours now. This course also includes 2.5 hours on-demand video, 12 Articles, 7 Supplemental Resources, Full lifetime access, Access on mobile and TV & Certificate of Completion.
What Will You Learn?
Successfully pass the Service Cloud Certification Exam
Identify areas where you need to spend more time studying
Better understand Service Cloud solution design
This course will help you to pass the Service Cloud Consultant Salesforce Certification exam. Prepare to be challenged by 40 sample test questions with video explanations of the correct and incorrect answers. These questions are designed to be tougher than the real exam, so once you master these questions, you can take the real exam with confidence.
Take this course if:
- You are preparing for the Salesforce Service Cloud Certification Exam
- You want to save study time and only focus on areas where you need help
- You want to prep with an instructor who wrote and edited questions on the actual exam
- Salesforce Administrator Certification – Required to get the certification and to understand this course
- Understanding of Salesforce terminology – If you don’t know what a workflow rule is, you are not ready for this course.
- Some experience configuring Service Cloud functionality and familiarity with features
This course is organized to match the Salesforce-published exam study guide. We walk through sample questions grouped by each of the topic areas in the study guide:
- Industry Knowledge
- Case Management
- Solution Design
- Interaction Channels
- Knowledge Management
- Implementation Strategy
- Contact Center Analytics
- Integration and Data Management